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Phil Baker
Incorporación 16 oct 2021
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Última actividad 28 dic 2023
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Última actividad de Phil Baker
Phil Baker hizo un comentario,
Tarandeep Gohlar we went with a different theme, we chose one from Diziana which allowed us to have a login link on the landing page.
Ver comentario · Publicado 30 sept 2022 · Phil Baker
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Phil Baker hizo un comentario,
What will trigger the need for you to merge an org?
We imported tickets from a legacy system, in some cases the organization names were either incorrect or had changed over time and resulted in duplicated organizations.
How often do you encounter the need to merge organizations?
We only encountered this with the import and don't anticipate any future duplications.
How do you currently merge Organizations in the absence of the Organization Merge feature?
We can't merge so we assign the correct organization as the default for the user.
What challenges do you face when trying to merge an org?
The inability to list the closed/archived tickets under the correct organization.
Ver comentario · Publicado 26 may 2022 · Phil Baker
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Phil Baker hizo un comentario,
Hi @...
What is the current status of this? The last update was January 20, 2022.
Thanks,
Phil
Ver comentario · Publicado 06 may 2022 · Phil Baker
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Phil Baker hizo un comentario,
Ver comentario · Publicado 26 abr 2022 · Phil Baker
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Phil Baker hizo un comentario,
Hi,
Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is closed, the link from Jira back to the ticket is broken.
Thanks,
Phil
Ver comentario · Publicado 08 abr 2022 · Phil Baker
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Phil Baker hizo un comentario,
My issue turned out to be because of a condition I had set where the value was a specific requestor, I changed the condition to be the requestor's Organization and it worked.
Thanks,
Phil
Ver comentario · Publicado 01 abr 2022 · Phil Baker
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Phil Baker hizo un comentario,
Thank you for the quick response. We don't have access to the sandbox so I'll temporarily deactivate the default automation.
Thanks,
Phil
Ver comentario · Publicado 31 mar 2022 · Phil Baker
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Phil Baker creó una publicación,
I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it to fire. I've moved the new version ahead of the default automation and set conditions specific to test tickets I've submitted but the default automation still fires. Is there something special about the default automation that takes precedence? Also, is there a way to reset the "offered to requester" satisfaction value so I can retest the same ticket?
Thanks,
Phil
Publicado 30 mar 2022 · Phil Baker
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Phil Baker hizo un comentario,
Hi,
Zoom Developer Support advised me that this should be addressed by Zendesk Support as the Zendesk API token configuration is on Zendesk's end.
Also, the email I sent to developer@zoom.us went unanswered and I discovered the correct email address for Zoom developers is: developersupport@zoomus.zendesk.com
Thanks,
Phil
Ver comentario · Publicado 11 mar 2022 · Phil Baker
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Phil Baker hizo un comentario,
Ditto, +1
I too prefer the subject in the ticket tab over the customer name.
Ver comentario · Publicado 02 feb 2022 · Phil Baker
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