Riccardo Centomo
in: https://www.linkedin.com/in/rcentomo ZD partner: http://www.kvalue.net/it Implementation partner and 3rd application integrator (ERP; CRM etc.) with Zendesk
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Actividad reciente de Riccardo Centomo-
Questions: Do you use triggers or automations more? Why? We use massively triggers and automations. We also use automations to manage the visibility of the ticket in the view and to show only ti...
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Hi Scott Allison, do you mean there isn't another metric that start when someone, that belong that group, assign to himself the ticket? Because when a ticket is assigned to a group we also need to ...
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Hi, What works well today with the SLA feature? We are ZD integrator partner, today the SLA in ZD is a nice colour flag in the view and in the ticket. The ZD customer that we help to onboard li...
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Hi Mei-E Loh it's possible to know if the SLA limitations First Reply Time, Next Reply Time, and Periodic Updates will be supported also for messaging channels? I refer to the article with this SLA...
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Hi @Arianne Batiles Thanks for the reply. I speak about live chat via web widget classic, not the chat via web widget. We have created multiple Brand i out ZD account but though the web widget clas...
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Hi @Dane Adriano unfortunately i have tried to test with assign the tag from the chet trigger and then catch the tag from the Support trigger but the ticket created from the live chat doesn't have ...
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Hi, how about the brand assignment inside the ticket created from the live chat? Every ticket created from the live chat are assigned with the default Brand.. how can i assign the right Support Bra...
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Hi CJ Johnson, thanks for the reply. I know there is the opportunity to exclude some dashboard filters but my purpose is to not exclude them and understand how the query filters and the dashboard f...
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Unfortunately i have experienced the filter in the query doesn't limit the data can be view from the same query in the dashboard.. For example the follow query is filtered with ticket created data ...
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Sorry Dane but, as you can see in my screenshot, the comment was public.. I know the ticket internal comment are view in different way and it has yellow evidence in the messaging history of the tic...