Ben Greeno

1. Support
2. ...
3. Ticket customization
4. Configuring the essentials card

It would be great to get an essentials card for Organization info. Is that on the roadmap?

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• Ben Greeno
• Creación 20 de julio de 2023 20:40
• 3 votos

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Toby Sterrett looking for a way to control which ticket form is used - so yes, arbitrary.

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• Ben Greeno
• Creación 21 de marzo de 2022 22:32
• 0 votos

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi Toby Sterrett, is it possible to set the ticket form used in a child ticket side conversation via the Side Conversations API? If not, is that coming soon?

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• Ben Greeno
• Creación 28 de febrero de 2022 17:34
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Hi Barry Neary, is there any update on the timing of this EAP?

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• Ben Greeno
• Creación 11 de enero de 2022 17:04
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Side conversation hides the main conversation

@... I'm not sure if this helps, but you can quickly minimize the Side Conversation window to view the main ticket conversation by clicking the minimize icon (see screenshot).

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• Ben Greeno
• Creación 31 de agosto de 2021 15:46
• 1 voto