Ben Greeno

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Toby Sterrett looking for a way to control which ticket form is used - so yes, arbitrary.

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• Ben Greeno
• Creación 21 de marzo de 2022 22:32
• 0 votos

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi Toby Sterrett, is it possible to set the ticket form used in a child ticket side conversation via the Side Conversations API? If not, is that coming soon?

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• Ben Greeno
• Creación 28 de febrero de 2022 17:34
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Hi Barry Neary, is there any update on the timing of this EAP?

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• Ben Greeno
• Creación 11 de enero de 2022 17:04
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Side conversation hides the main conversation

@... I'm not sure if this helps, but you can quickly minimize the Side Conversation window to view the main ticket conversation by clicking the minimize icon (see screenshot).

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• Ben Greeno
• Creación 31 de agosto de 2021 15:46
• 1 voto