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Richelle Kracht

Incorporación 21 jul 2023

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Última actividad 21 jul 2023

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Última actividad de Richelle Kracht

Richelle Kracht hizo un comentario,

ComentarioUsing legacy AI agent functionality

I am trying to understand the relationship between Intents and Answers. Is my understanding of the Advanced AI bot correct:

The Intents are meant to remove the manual need to add Training questions for a specific answer.

The answers (+steps) are still required to be manually entered- the bot is not going to actively search the Help Center for example to find matching or 'like' content simply because the intent is selected. Until an article is linked to an answer, there is no logic that prompts the bot to look for the answers in the help center. Correct? 

 

Ver comentario · Publicado 21 jul 2023 · Richelle Kracht

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