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Louis A.
Incorporación 06 may 2022
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Última actividad 29 dic 2023
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Última actividad de Louis A.
Louis A. hizo un comentario,
Hello Zendesk team.
Is there an update on this? THis really feels like this should be possible.
Kind regards,
Louis
Ver comentario · Publicado 20 ene 2023 · Louis A.
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Louis A. hizo un comentario,
Any update on this?
Ver comentario · Publicado 12 jul 2022 · Louis A.
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Louis A. hizo un comentario,
Hi.
Is there an update on this topic?
Having datasets in explore would be useful, but my team would also need to be able to use side conversations responses in triggers, and to trigger an SLA breach in case a side conversation is not answered in X minutes.
Ver comentario · Publicado 11 jul 2022 · Louis A.
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Louis A. creó una publicación,
Hi.
There is a problem on my team going on with agents 'stealing' tickets from each other by assigning those to themselves to get the solve.
We do not use auto assignment as it would not make sense in our current setup.
Best I could find is a way to prevent agents from reassigning tickets to themselves, but the ticket ends up unassigned and the thief can then reassign it to themselves.
Any solution to that problem?
Kind regards,
Publicado 30 jun 2022 · Louis A.
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Louis A. hizo un comentario,
Hello.
Is there any update on this ?
My team is running into the same problem.
Ver comentario · Publicado 06 may 2022 · Louis A.
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