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Welcome Break Holdings Ltd.'s Avatar

Welcome Break Holdings Ltd.

Incorporación 20 dic 2022

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Última actividad 01 ago 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Welcome Break Holdings Ltd.

Welcome Break Holdings Ltd. hizo un comentario,

ComentarioTicket basics

Hi there,

Is it possible to OPT out of the mandatory upgrade?

 

Zen never really has been an ITSM tool, but a post sales Q&A platform...  ideally we'll be moving to a more suitable tool and I'm not keen in faffing around trying to get various items to work as we need until then.

Ver comentario · Publicado 01 ago 2023 · Welcome Break Holdings Ltd.

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Welcome Break Holdings Ltd. hizo un comentario,

ComentarioExplore recipes

Thanks Gab,

 

I'll try this asap!

Ver comentario · Publicado 09 ene 2023 · Welcome Break Holdings Ltd.

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Welcome Break Holdings Ltd. hizo un comentario,

ComentarioExplore recipes

HI all,

I'm using : 

IF ([Update - Date] = (TODAY()) AND
 [Changes - Field name] = "group_id" AND
[Changes - New value] = "360000997078") THEN
[Update ticket ID]
ENDIF

and whilst it takes a while to run, it works... my question, how can I do this with YESTERDAY's date?  Can I do some form of "Today()-1" or similar?

 

WHY?
well, I'm trying to have this display as a KPI with Today/Yesterday showing an increase/decrease.  Which means I need two metrics, one for today, and one for yesterday, which means I can't (I don't think) use filters)

Ver comentario · Editado 20 dic 2022 · Welcome Break Holdings Ltd.

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