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Emre Aktaş's Avatar

Emre Aktaş

Incorporación 17 jun 2022

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Última actividad 03 nov 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Emre Aktaş

Emre Aktaş hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Team,

i want to find out tickets id's of deleted tickets, this screeshot belongs to count of deleted tickets for last 2 month. When i add ticket id on the "Rows" query doesnt work and doesnt show me tickets id, can you help me ?

 

Ver comentario · Publicado 03 nov 2022 · Emre Aktaş

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Emre Aktaş hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Team,

i want to hide a tag for agent to use, how can i do that ? i installed Tag locker but i couldnt do that.

Thank you

Ver comentario · Publicado 03 nov 2022 · Emre Aktaş

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Emre Aktaş hizo un comentario,

ComentarioTicket management

Hi Team,

i am looking to how can i create a bulk ticket, like i want to create 50 tickets in one time, is it possible to do that ?

thanks

Ver comentario · Publicado 25 jul 2022 · Emre Aktaş

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Emre Aktaş hizo un comentario,

ComentarioTicket customization

Hi ,

i have a problem with custom field, one of our team leaders cant see this field, what could be the reason for this and how can i grant this access to him ? Permissions of this field is "Agent can edit"

This is our custom field.

 

 

Thanks.

Ver comentario · Publicado 21 jul 2022 · Emre Aktaş

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Emre Aktaş hizo un comentario,

ComentarioTriggers and automations

Hi Team,

May i know what is the meaning and differences between "internal comment and ticket updated w/comment" ?

 

 

Thanks.

Ver comentario · Publicado 13 jul 2022 · Emre Aktaş

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Emre Aktaş hizo un comentario,

ComentarioBusiness rules

so how can i find this assignment, or triggers? how this setup was maden i want to find this.

Ver comentario · Publicado 22 jun 2022 · Emre Aktaş

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Emre Aktaş hizo un comentario,

ComentarioBusiness rules

Hi Brandon,

i didnt mean that actually, i just want to know that for example whicht tickets group or agents are in TR Office business hour, how can i find that ? 

Thanks.

Ver comentario · Publicado 22 jun 2022 · Emre Aktaş

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Emre Aktaş hizo un comentario,

ComentarioBusiness rules

Hi there,

hope you are fine

one question, i shared my schedule list with you, i want to know that Is it possible to see which agents have been assigned to the business hours definitions here? For example which agents are defined for TR office ? 

thank you

 

Ver comentario · Publicado 21 jun 2022 · Emre Aktaş

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Emre Aktaş hizo un comentario,

ComentarioCreating dashboards

Hi Brett,

This is a custom dashboard, and this is the filters.  i am adding from assignee name but it didnt work. Could you share a video from me about how can i do that?

 

Ver comentario · Publicado 20 jun 2022 · Emre Aktaş

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Emre Aktaş hizo un comentario,

ComentarioCreating dashboards

Hi Team,

i have a team based dashboard and we have a new agent for this team and question is, how can i add this agent to this special dashboard? 

thanks in advance

Ver comentario · Publicado 17 jun 2022 · Emre Aktaş

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