Arhan Peek

Incorrect information, we are still waiting for a fix (in Zendesk for agents this is possible, however end-users are not able to do this on the webform side).

and now we wait

Will it be fixed withing 5 years?

When customers fill in the online request form in another language. The dropdown menu's witch are ordered alphabetically in the default language still will be sorted in the original order when switching the language.

Please order it alphabetically based on the language otherwise it doesn't make sense. Especially for a long country list for example.

https://support.zendesk.com/hc/en-us/community/posts/4409222514330-Drop-Down-Field-Searchable-

https://support.zendesk.com/hc/en-us/community/posts/4408868221210-Typing-in-the-drop-down-ticket-field

https://support.zendesk.com/hc/en-us/community/posts/4409222720538-External-Facing-Forms-Multi-Select-Drop-down-Fields-Allow-Type-Ahead

In square sized widgets when one result is shown the amount often falls of the screen under it (and when enlarging the font to make it visible it falls of the screen above when multiple meters are visible.

It would be helpful if it was possible to punt the amount in the middle send to front. Or if there was a possibility to make the bow smaller.

with one result (good or bad) the meter is very big
and with two result types (good and bad) the meters are small and not centered

there is no good way to scale it suitable for both scenario's

It would be nice if there would be an option to clone a ticket.

There are multiple situations where this could be helpfull. For example when someone mentions multiple separate issues (whitch requires different troubleshooting steps/a different follow up). That way you are able to clone all maunally filled in ticketfields and only change the product for example. This saves a lot of time especially if you have a very specific and extensive ticket form like us.

Another use case could be when you manually want to create a follow up ticket. Of course in that case it does copy the contact fields allready, but when you have a lot a manually filled in fields it can be quite a job to first copy everything.

I used this feature is Salesforce a lot, this would be a life saver :-)

Feature request:

When I create a trigger there is for now only an option to change the subject of an e-mail what automatically goes out for example to:

Request received | {{ticket.title}}

In case of an auto confirmation e-mail, but I would also like to be able to change the ticket subject and put the ticket ID and or the product where it is about in it before the original subject {{ticket.title}} to see quickly witch product is this about scrolling through our ticket list.

Unfortunately i don't see any options by actions to do it and support advised me to put this request here.