Búsquedas recientes


No hay búsquedas recientes

Charlie T's Avatar

Charlie T

Incorporación 09 feb 2022

·

Última actividad 25 abr 2024

Seguimientos

0

Seguidores

0

Actividad total

33

Votos

17

Suscripciones

8

RESUMEN DE LA ACTIVIDAD

Última actividad de Charlie T

Charlie T hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

How has this still not been added?! Form 101 - NAME

Ver comentario · Publicado 25 abr 2024 · Charlie T

0

Seguidores

1

Voto

0

Comentarios


Charlie T hizo un comentario,

ComentarioUsing Built by Zendesk apps

1) Why can I only make one child ticket?

2) Why do attachments not copy across? Can't even drag them in.

Ver comentario · Publicado 09 nov 2022 · Charlie T

0

Seguidores

0

Votos

0

Comentarios


Charlie T hizo un comentario,

ComentarioTicket automation and collaboration

Why is this restricted to agents rather than end users?

I have tried the Linked Ticket app as a workaround but that doesn't copy attachments which is highly frustrating.

I don't want an email side conversation, I want a child ticket to an end user. Why is this so hard to achieve?

Ver comentario · Publicado 09 nov 2022 · Charlie T

0

Seguidores

1

Voto

0

Comentarios


Charlie T hizo un comentario,

ComentarioTicket customization

If Google Translate is good enough for all the other channels, including incoming email, why on earth would outgoing email by Google Translate not be considered necessary by Zendesk?

Another totally bonkers and arbitrary decision by Zendesk, yet again.

All my support team is going to do is type their reply into Google Translate (the exact same way you have delivered their incoming message to the team) so why not just build it in as standard.

Ahh yes, to monetise.

Ver comentario · Publicado 18 jul 2022 · Charlie T

0

Seguidores

4

Votos

0

Comentarios


Charlie T hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

It amazes me how many critical features Zendesk lacks but wants to spend time re-inventing the messaging wheel.

Why have a mention feature and make it borderline impossible for agents to see their mentions in Zendesk!?

Ver comentario · Publicado 07 jul 2022 · Charlie T

0

Seguidores

2

Votos

0

Comentarios


Charlie T hizo un comentario,

ComentarioViews, ticket status, and ticket fields

Why on earth is there a limit? As PP says - completely arbitory. If I want 100 views that's none of your business and let me have them.

Moreover, why let us create so many views if we can't sodding see them?!

Ver comentario · Publicado 29 jun 2022 · Charlie T

0

Seguidores

5

Votos

0

Comentarios


Charlie T hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

How on earth has this not been implemented?!

We have organisation-specific services and need to offer organisation-specific support.

We use organisation-specific zendesk email addresses, and I need to set a trigger whereby:

Received at: ACME@us.zendesk.com

Set Organisation to ACME

And before someone says, setting potential domains in the organisation set-up doesn't capture all as it's common for user to email on personal rather than business email addresses.

This is such a basic requirement and it blows my mind that it doesn't exist.

Ver comentario · Publicado 28 jun 2022 · Charlie T

0

Seguidores

1

Voto

0

Comentarios


Charlie T hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This is so annoying. Pls remove it. Why waste UI space?!

Ver comentario · Publicado 09 feb 2022 · Charlie T

0

Seguidores

2

Votos

0

Comentarios