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Dave Garofalo's Avatar

Dave Garofalo

Incorporación 05 nov 2021

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Última actividad 02 dic 2024

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Última actividad de Dave Garofalo

Dave Garofalo hizo un comentario,

ComentarioCreating dashboards

Can I drill in to see what the individual ticket numbers are?

Ver comentario · Publicado 02 dic 2024 · Dave Garofalo

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Dave Garofalo hizo un comentario,

ComentarioWorking with articles in the knowledge base

Just want to upvote Aoife's feedback. Would be very useful to have content blocks in Macros. We have a “how to contact support” PDF that we attach to lots of macros, and content blocks could replace that.

Ver comentario · Publicado 17 abr 2024 · Dave Garofalo

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Dave Garofalo hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Agree on this. Ideally I'd like to be able to fire a trigger when a ticket meeting certain criteria is deleted as a Quality Control measure.

Ver comentario · Publicado 06 abr 2024 · Dave Garofalo

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Dave Garofalo hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Same here, my support reps are only assigned 3 tickets at a time, so some tickets stay in queue until they are assigned to a rep and I don't want to count queue time in first reply.

Ver comentario · Publicado 14 mar 2024 · Dave Garofalo

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Dave Garofalo hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Adding my voice to the chorus of users requesting this feature. If you use the back arrow on your browser or just close the tab, the changes seem to stick!

Ver comentario · Publicado 05 nov 2021 · Dave Garofalo

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