Rob Lees
-
Actividad total38
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos19
-
Suscripciones13
Resumen de la actividad
Última actividad de Rob Lees-
Rob Lees hizo un comentario,
Hi Gaurav Parbat, It's been a few months and we've not seen any updates in regards to this EAP. Can you provide any updates on when the EAP will be rolled out to customers who signed up? Thanks
-
Rob Lees hizo un comentario,
Hey Lou Thanks for the reply! They are replying via the "My Activities" and "Add to conversation" within our internal Help Center that we set up in ZD Guide. Is a reply via the "Web form" channel ...
-
Rob Lees hizo un comentario,
We have a form that we use for an internal help center that only our Light Agents use. I've seen issues with tickets not moving from Pending/Solved to Open status when the Light Agent replies to t...
-
Rob Lees hizo un comentario,
Any updates on this Salvador Vazquez?Shocked this functionality isn't a default setting, especially for Light Agents where they don't need to see tickets they aren't following or CC'd on!
-
Rob Lees hizo un comentario,
Adding JQuery was the part we were missing, I am now hiding the description, attachment upload, and CC on another form utilizing the code I posted previously with the minified JQuery in the documen...
-
Rob Lees hizo un comentario,
I am running into difficulty understanding the steps in this guide and the information provided in the comments. One of my colleagues had tried the following code in our script.js files var ticketF...