Búsquedas recientes


No hay búsquedas recientes

Michael Amromin's Avatar

Michael Amromin

Incorporación 20 ene 2022

·

Última actividad 07 jun 2023

Seguimientos

0

Seguidores

0

Actividad total

18

Votos

0

Suscripciones

9

RESUMEN DE LA ACTIVIDAD

Última actividad de Michael Amromin

Michael Amromin creó una publicación,

Publicación Developer - Zendesk APIs
Hello,
 
Can I change an agent status for a messaging channel via API when Unified Agent Statuses are disabled, like I can do it for voice channel (/api/v2/channels/voice/availabilities/{agent_id})

Publicado 07 jun 2023 · Michael Amromin

0

Seguidores

2

Votos

1

Comentario


Michael Amromin hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Rafael, thank you so much for your answer

I see that received_from, sent_to conditions are available in views. I need to know are these conditions available in triggers and automations. Unfortunately, sharing agreements are not configured in our dev account. Apparently you have them configured. Could you please tell me are are these conditions available in triggers and automations?

Greg, thank you for your attention

I've noticed received_from, sent_to and via_subtype_id conditions in json file our customer provided. I have no access to the real account so can not provide the link.

I also noticed that the such common conditions as brand_id and ticket_form_id are missed in the documentation too.

It would be great to document all these conditions brand_id, ticket_form_id, received_from, sent_to and via_subtype_id.

Ver comentario · Publicado 07 jun 2023 · Michael Amromin

0

Seguidores

0

Votos

0

Comentarios


Michael Amromin creó una publicación,

Publicación Developer - Zendesk APIs

Hello!

Developing an app for one of our customer's I've noticed several view conditions existing in the views which are missed in the documentation

These are the following: received_from, sent_to and via_subtype_id.

Could you please clarify the meaning of the conditions.

 

Publicado 02 jun 2023 · Michael Amromin

0

Seguidores

4

Votos

3

Comentarios


Michael Amromin creó una publicación,

Publicación Developer - Zendesk Apps Framework (ZAF)

My nav_bar app is available by the url like this: https://{subdomain}.zendesk.com/agent/apps/event-example-app/subdir

Is there a chance to get path ("subdir" in the example) inside the app code.

I'm aware about the app.route.changed event, but it works only if path changed after the app is loaded and doesn't work if I open the url first time.

The usecase is as follows. I need to open the url from an external system (email for example) and be able to get the path in my code.

Please advice.

Publicado 04 feb 2022 · Michael Amromin

0

Seguidores

2

Votos

1

Comentario


Michael Amromin hizo un comentario,

ComentarioTicket basics

Hi Alexander,

I think you can achieve this with Restrict CC app. https://www.zendesk.com/apps/support/632185/restrict-cc

You need to install the app for the part of your team that works as internal support and set up it as follows:

So your internal support agents will be able to add to CC your company employees only, all other agents will be able to add anyone.

Ver comentario · Publicado 28 ene 2022 · Michael Amromin

0

Seguidores

1

Voto

0

Comentarios


Michael Amromin creó una publicación,

Publicación Developer - Zendesk Apps Framework (ZAF)

App marketplace provide developers an ability analyze how many visitors view app's detail page. To do this it's necessary to provide tracking ID in manifest.json Is Google Analytics 4 supported and we can use tracking ID in G-... form or only Universal Analytics supported and we mast use tracking ID in UA-...form?

Publicado 24 ene 2022 · Michael Amromin

0

Seguidores

9

Votos

10

Comentarios


Michael Amromin hizo un comentario,

ComentarioTicket automation and collaboration

Hi Guerrero,

I guess you can achieve your goal with Restrict CC app. It can restrict who can be added as a copy by the organization domain. https://www.zendesk.com/apps/support/632185/restrict-cc

 

Ver comentario · Publicado 24 ene 2022 · Michael Amromin

0

Seguidores

0

Votos

0

Comentarios


Michael Amromin hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi @...!

I think you can achieve this with Restrict CC app. https://www.zendesk.com/apps/support/632185/restrict-cc

Ver comentario · Publicado 20 ene 2022 · Michael Amromin

0

Seguidores

0

Votos

0

Comentarios


Michael Amromin hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi @...!

There is a great solution – Restrict CC app. Check it out on Marketplace here https://www.zendesk.com/apps/support/632185/restrict-cc

 

Ver comentario · Publicado 20 ene 2022 · Michael Amromin

0

Seguidores

0

Votos

0

Comentarios