Michael Amromin
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Última actividad de Michael Amromin-
Michael Amromin creó una publicación,
Change an agent status for a messaging channel via API when Unified Agent Statuses are disabled
Hello, Can I change an agent status for a messaging channel via API when Unified Agent Statuses are disabled, like I can do it for voice channel (/api/v2/channels/voice/availabilities/{agent_id})
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Michael Amromin hizo un comentario,
Rafael, thank you so much for your answer I see that received_from, sent_to conditions are available in views. I need to know are these conditions available in triggers and automations. Unfortunate...
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Michael Amromin creó una publicación,
Undocumented view conditions
Hello! Developing an app for one of our customer's I've noticed several view conditions existing in the views which are missed in the documentation. These are the following: received_from, sent_to...
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Michael Amromin creó una publicación,
Is there any way to get url path or inside nav_bar app
My nav_bar app is available by the url like this: https://{subdomain}.zendesk.com/agent/apps/event-example-app/subdir Is there a chance to get path ("subdir" in the example) inside the app code. I'...
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Michael Amromin hizo un comentario,
Hi Alexander, I think you can achieve this with Restrict CC app. https://www.zendesk.com/apps/support/632185/restrict-cc You need to install the app for the part of your team that works as internal...
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Michael Amromin creó una publicación,
Is manifest.json gaID supports Google Analytics 4
App marketplace provide developers an ability analyze how many visitors view app's detail page. To do this it's necessary to provide tracking ID in manifest.json Is Google Analytics 4 supported and...
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Michael Amromin hizo un comentario,
Hi Guerrero, I guess you can achieve your goal with Restrict CC app. It can restrict who can be added as a copy by the organization domain. https://www.zendesk.com/apps/support/632185/restrict-cc
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Michael Amromin hizo un comentario,
Hi @...! I think you can achieve this with Restrict CC app. https://www.zendesk.com/apps/support/632185/restrict-cc
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Michael Amromin hizo un comentario,
Hi @...! There is a great solution – Restrict CC app. Check it out on Marketplace here https://www.zendesk.com/apps/support/632185/restrict-cc