Stephen Frost

Problem: My Gmail / Google Workspace email got disconnected, which removed all email from Zendesk Sell, and when it reconnected, it never re-sync'd the majority of my conversations. 

Solution: In the article above it mentions that it only syncs emails in Inbox / Outbox. Which means it doesn't sync anything that's been archived / sent. By moving all my sent emails (huge PITA) into the inbox, it syncs them.

Is there any way to turn off the tracking? My emails have all been going to spam or being blocked, and the reason was given as "suspicious links" -- which, when I change the links to go directly to the destination rather than being redirected via circulate.it, everything works as intended. Not being able to send emails via the platform would definitely be a dealbreaker.