Eduardo Cunha
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Última actividad de Eduardo Cunha-
Eduardo Cunha creó una publicación,
Read CC organization
RespondidaI need to update the trigger that notifies the requester of comment update, that if the requester's organization is external (one that is not from our company) or the CC' organization as well is ex...
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Eduardo Cunha creó una publicación,
Ticket attachments
RespondidaIs it possible to make attachments open directly on their respective programs like word, and pdf, instead of having to download everything?
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Eduardo Cunha creó una publicación,
User guide?
RespondidaIs there any page with the main articles an agent would need to work on tickets and anything related to their permissions? I already have this link: https://support.zendesk.com/hc/en-us/categories...
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Eduardo Cunha hizo un comentario,
I know that there is app's inside zendesk Marketplace, for example: https://www.zendesk.com/marketplace/apps/support/358944/field-conditions/?queryID=2f9f54e20abef583204b87cf43448acd This app is pa...
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Eduardo Cunha hizo un comentario,
Fiquei com uma dúvida, no início do artigo fala que será liberado para planos Suites a partir do Growth: Mas no meio do artigo explica que será apenas para o plano Enterprise:
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Eduardo Cunha creó una publicación,
Problemas com Encaminhamento Omnichannel
O encaminhamento omnichannel está ativado em minha conta com as regras de capacidade. Quando meus agentes ficam online, eles recebem automaticamente mais tickets do que a capacidade deles permite. ...
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Eduardo Cunha creó una publicación,
How to make attachment field required on web form for customers?
I've been searching to find a way to make zendesk attachment field required and I found this documentation: https://support.zendesk.com/hc/en-us/community/posts/4409515169946-Requiring-a-ticket-att...
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Eduardo Cunha creó una publicación,
How can I bulk import articles from csv or excel files into zendesk guide?
RespondidaIs there anway to import articles in bulk to zendesk Guide? I have more than 2 thousand articles and I'd like to import those ones in bulk without having to create article by article.
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Eduardo Cunha creó una publicación,
Zendesk integration with Jira
I've set up an integration between zendesk and Jira, and I've heared people say that is possible to sync zendesk ticket status with the status on the tasks on Jira, That means if I change the statu...
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Eduardo Cunha creó una publicación,
Dashboard creation
RespondidaHello! I'd like to know if it is possible to create a dashboard that shows how many tickets an agent did not accept. Important: the routing is set by "Assigned" as on the image below: So for exa...