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Ron Miller

Incorporación 14 abr 2022

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Última actividad 14 abr 2022

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Última actividad de Ron Miller

Ron Miller hizo un comentario,

ComentarioTicket basics
Agent guide

Hey Team!

Just tested this out in a few different formats (Ticket Created from Zendesk), and I haven't been able to recall / unsend one of the emails, even after immediately changing the comment to internal (immediately being within a few seconds of send).

Workflow was:

Add Ticket > sent to gmail address > add Subject + Comment > Submit as Open > "Events" > Change to internal.

Any update as to if this only works with certain servers? 

Ver comentario · Publicado 14 abr 2022 · Ron Miller

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