Pluriell SRL (EMEA Partner EUR)

Routing ticket evenly among agents

1. Comunidad
2. Zendesk Suite Q&A

Hello, I would like to route ticket evenly among three agents.Is there a way where Zendesk can allow that ?   Thank you

• Pluriell SRL (EMEA Partner EUR)
• Creación 30 de enero de 2023 10:43
• 4 seguidores
• 2 comentarios
• 2 votos

What happens if a contact responds via email forwarding?

1. Comunidad
2. Zendesk Suite Q&A

Hello, If a contact replies to an agent via forwarding a notification from Zendesk, what will happen?Will this response create a new ticket or go into the original ticket? Thank you very much

• Pluriell SRL (EMEA Partner EUR)
• Creación 20 de diciembre de 2022 08:48
• 3 seguidores
• 1 comentario
• 0 votos

How to modify Ticket ID Format ?

Respondida

1. Comunidad
2. Zendesk Suite Q&A

Hello,I would like to modify the Ticket ID format (for example: Txxx).What's the process to follow up to do it ? Thank you very much 

• Pluriell SRL (EMEA Partner EUR)
• Creación 19 de agosto de 2022 09:31
• 2 seguidores
• 1 comentario
• 0 votos

Group assignement with Microsoft Outlook Add-In

1. Comunidad
2. Zendesk Suite Q&A

Hello,I've just installer the Microsoft Outlook Add-in and I'm facing the problem that ticket are automaticcaly assigned to the default group.Is there a way to modify that and be able to choose whi...

• Pluriell SRL (EMEA Partner EUR)
• Creación 27 de junio de 2022 13:03
• 2 seguidores
• 1 comentario
• 0 votos

How to make a ticket field mandatory depending on the status ?

Respondida

1. Comunidad
2. Zendesk Suite Q&A

Hello,I create a custom field "Due date" How to make it mandatory ((or better, make it appear and mandatory) when submitting ticket with "On hold" status. Thank you

• Pluriell SRL (EMEA Partner EUR)
• Creación 23 de mayo de 2022 12:43
• 3 seguidores
• 5 comentarios
• 2 votos

How to remove "Did you find this helpful?" in article ?

1. Comunidad
2. Zendesk Suite Q&A

Hello,I would like to remove th question "Did you find this helpful?" displayed at the end of article.How to do it ? Thank you very much

• Pluriell SRL (EMEA Partner EUR)
• Creación 3 de mayo de 2022 08:44
• 3 seguidores
• 1 comentario
• 1 voto

How to prevent email creation when mail send to the address added include a certain subject

1. Comunidad
2. Zendesk Suite Q&A

Hello,Using support address to create ticket, I would like certain email sent to this support address not to create ticket depending on words contained in the mail subject.Is there way to realize i...

• Pluriell SRL (EMEA Partner EUR)
• Creación 27 de abril de 2022 14:03
• 2 seguidores
• 1 comentario
• 0 votos