Aran Liu

+1

Brett Bowser The problem has been resolved. To clarify, the underlying issue stemmed from reaching the storage limit, and it is necessary to clear some space.

Jan Mundin Storage limit of Zendesk

Dane Thanks, contacted and resolved. Also updating how it was resolved:
Apparently the best way is re-type the whole code again or copy pasting the html into Notepad before pasting it to Zendesk. The reason of the issue (in my instance) is because some strange and weird code was attached to the link when copy pasting, which on the user end (our end) will seem normal.

Apparently it's because of reaching the storage limit.

Same issue as Ivan Kiprin, can't find the option to enable rich content and the links are all unclickable at the moment.

Same situation here, need to update 600 macros

Happening today

Hi Dane, we also need to differentiate between Solved and Closed tickets. Just tagging you to make sure I'm in the loop. Can you keep me updated on this?

Also, I think having different ticket statuses for different groups of agents is a good idea.

Chris Gough Interesting thing is, Zendesk sells for CRM has a round-robin function