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Phil Gates

Incorporación 25 ago 2022

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Última actividad 12 dic 2023

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Última actividad de Phil Gates

Phil Gates hizo un comentario,

ComentarioZendesk Support app for mobile

HI, I am wondering if I can create a follow up to a solved (not closed) ticket from the app.

This would be a very helpful feature unless I'm missing something.

Thanks

Ver comentario · Publicado 12 dic 2023 · Phil Gates

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Phil Gates hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Like others, I have multiple Brands that need many of the same Articles, either translated, or just copied. Hand copying over 200 articles(not that many, but still) is quite the task. Please put this on the road map.

Ver comentario · Publicado 02 feb 2023 · Phil Gates

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Phil Gates hizo un comentario,

ComentarioAdditional ticket channels

How would I end a messaging session if a customer becomes abusive? If I solve the ticket, that does not stop them, as any reply opens it again. I would like for my agents to be able to end a messaging session (when the customer is messaging with Customer Service via a web Answer Bot).
I don't think I can ban them as that's only for chat.
Any suggestions?

Ver comentario · Publicado 25 ene 2023 · Phil Gates

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Phil Gates hizo un comentario,

ComentarioTicket customization

Nice Feature. Thanks! 
Question: I noticed activate and deactivate. Can you delete a custom status?

Ver comentario · Publicado 23 ene 2023 · Phil Gates

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Phil Gates hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Now Jan 2023. Would love to see article export to .pdf, or copy articles between brand Help Centers implemented. This is a common theme for users.

Ver comentario · Publicado 23 ene 2023 · Phil Gates

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