Karen Hynes
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Actividad total76
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Última actividad
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Resumen de la actividad
Última actividad de Karen Hynes-
Karen Hynes hizo un comentario,
Hi Ileana Mateo Roa, This space is for posts relating to the Agent state and activity EAP in Explore. To get more visibility on your post I would recommend moving it to the Explore space within th...
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Karen Hynes hizo un comentario,
Hi KC, We are investigating this issue and will reply to you as soon as possible. Thanks, Karen
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Karen Hynes hizo un comentario,
Hi Nanai Balazs This space is for posts relating to the Agent state and activity EAP to get more visibility on your post I would recommend moving it to the Explore space within the community, link...
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Karen Hynes hizo un comentario,
Comentario oficial Hi all, I want to provide an update on the status of this feature. We have just launched these datasets alongside a pre-canned dashboard to a small group of customers as part of our closed EAP tes...
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Karen Hynes hizo un comentario,
Hi all, I have provided an update on the Zendesk Talk: Allow Reporting on Agent Availability thread. I would like to highlight that we are constantly working on this release and that this work wil...
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Karen Hynes hizo un comentario,
Hi all, I have provided an update on the Zendesk Talk: Allow Reporting on Agent Availability thread. I would like to reiterate, we have faced a number of obstacles in the development of this featu...
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Karen Hynes hizo un comentario,
Hi all, I want to provide an update to let you know that this feature is still a high priority for our team and it has been the top priority since we started working on it's development. Unfortuna...
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Karen Hynes creó una publicación,
How do I provide feedback for the Agent state and activity historical reporting EAP?
We are delighted you have agreed to participate in our EAP! Please make sure to post any issues, comments, feedback, or bugs and we will respond here as quickly as possible! There are a few things...
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Karen Hynes creó una publicación,
How do I sign up for the Agent state and activity historical reporting EAP?
As we are in EAP, we want to collect as much feedback as possible in order to refine this experience. To sign up for this EAP customers must meet the following criteria: This EAP is available to Ze...
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Karen Hynes creó una publicación,
What is the Agent state and activity historical reporting EAP?
This EAP will give you access to historical agent state and activity datasets alongside a new prebuilt dashboard in Explore. The purpose of this data is to: Enable your business to understand ov...