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Stephan Marzi
Incorporación 06 jun 2023
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Última actividad 14 ago 2024
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Última actividad de Stephan Marzi
Stephan Marzi hizo un comentario,
As a member of the department using the support tool and without any detailed background, we would like to see videos about inplementing API's etc..
Ver comentario · Publicado 14 ago 2024 · Stephan Marzi
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Stephan Marzi hizo un comentario,
Building API's and other useful tools would be great. For sure the standard user is really into the details, but the starting ones or even the admins of the departments using the support tool does not know how to set up things like this.
Ver comentario · Publicado 14 ago 2024 · Stephan Marzi
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Stephan Marzi hizo un comentario,
Thanks Brandon!
Ver comentario · Publicado 28 jun 2024 · Stephan Marzi
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Stephan Marzi hizo un comentario,
Hi Efrat,
We are using special views for the group of managers. If needed you can also provide mails or a message in MS Teams channels or Slack.
Regards,
Stephan
Ver comentario · Publicado 28 jun 2024 · Stephan Marzi
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Stephan Marzi hizo un comentario,
Brandon (729) : Love it!
Ver comentario · Publicado 26 jun 2024 · Stephan Marzi
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Stephan Marzi hizo un comentario,
Great community and really great assistance! Thumbs up!
Ver comentario · Publicado 26 jun 2024 · Stephan Marzi
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Stephan Marzi hizo un comentario,
Hi Helen,
We also mentioned that in several cases. Please check if the browser is up-to-date. I would also recommend to use Google Chrome. The most common problems with drag and drop were solved after an update.
We also use an additional app of Leafworks.de/ Knots.io. The side con app allows us to transmit the files between ticket comment and side conversation without any effort. This helps us a lot.
Regards,
Stephan
Ver comentario · Publicado 25 jun 2024 · Stephan Marzi
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Stephan Marzi hizo un comentario,
Thomas Verschoren : Nice one! Thanks!
Ver comentario · Publicado 04 jun 2024 · Stephan Marzi
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Stephan Marzi hizo un comentario,
In Germany we have a co-determination by a third party called works-council. This party has also Impact like the managing board and HR. They are taking into consideration the interests of the employees. Transparency on basis of personal data are forbidden.
Ver comentario · Publicado 26 may 2024 · Stephan Marzi
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Stephan Marzi hizo un comentario,
Hi Helen,
We are using this feature and I am also glad having it. Admins can set the users group in the profile of every agent:
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In case the standard is a “general group” and if you would like to set the agents favorite group as the one that should be used in tickets, please set the respective group of every agent manually:
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In case the agent is considered in a couple of groups, the agent - while taking a ticket to his account - will automatically set the ticket to the standard group.
Do you have further questions?
Regards, Stephan
Ver comentario · Publicado 16 may 2024 · Stephan Marzi
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