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Ricardo Novais Pereira's Avatar

Ricardo Novais Pereira

Incorporación 16 oct 2021

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Última actividad 23 ago 2024

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Última actividad de Ricardo Novais Pereira

Ricardo Novais Pereira hizo un comentario,

ComentarioWorking with articles in the knowledge base

Please develop a way to group Content Blocks in the interface, so at least we can group the translations of the same content together in the same folder/group.

Ver comentario · Publicado 23 ago 2024 · Ricardo Novais Pereira

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Ricardo Novais Pereira hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thanks!

Ver comentario · Publicado 14 feb 2024 · Ricardo Novais Pereira

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Ricardo Novais Pereira creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hi,

I'm wondering if anyone can help me with the below question. I search briefly but results are pointed out to other answers that are not exactly what I'm looking for.

We currently set the customer language manually in the user settings from the agent-view.

 

But I'm wondering how to make this option available via the Edit my profile panel inside User profile so the users can also have the option to set this themselves, and automatically update their profile data.

Is this possible to do?

Thanks

Publicado 15 nov 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Katarzyna Karpinska if not September, when then? I'm very curious and would also be very happy to have this feature in the content blocks at any moment now! :)

Ver comentario · Editado 04 oct 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Thanks for the update

Ver comentario · Publicado 16 jun 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Katarzyna Karpinska is Zendesk Guide on track to improving this limitation, to be able to translate articles with content blocks via API?

Also, do we still need to create separate content blocks per language, or will one single content block have the option to select the language (similar to articles and categories/sections)?

Thanks

Ver comentario · Publicado 12 jun 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Katarzyna Karpinska, any update on the Content Block translations, since the prioritized features you mentioned before have been developed? Thanks!

Ver comentario · Publicado 12 abr 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira hizo un comentario,

ComentarioUsing help center search

Hi, our Google Search Console is returning an error:

"Page is not indexed: Duplicate, Google chose different canonical than user"

"User-declared canonical: https://support.enviolo.com/hc/en-us"

"Google-selected canonical: https://support.enviolo.com/"
 
If the indexation is automatic, how can I hope to solve this issue - can anyone help?

Ver comentario · Publicado 03 abr 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Antonio Maninha we can connect, and perhaps I could offer some input? Otherwise, you might have to continue waiting for more years :P  https://www.linkedin.com/in/ricardonovaispereira/ 

Ver comentario · Editado 08 feb 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Antonio Maninha We're working on a new help center where I work, and content blocks were one of the adoptions we made to reuse the content in different articles and sections. We have situations where just reusing the same article on different sections would have been in fact easier, but Content Blocks also provide a workaround to achieve something similar. I'd say it's already a possible alternative, but your case may be different - there's a lot I don't know.

Katarzyna Karpinska good to know, and thanks for clarifying!

Ver comentario · Publicado 06 feb 2023 · Ricardo Novais Pereira

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