Rebecca Che

+1 

We have different custom fields and there are needs to be able to measure the time duration between two different custom attributes will be a great help.

Hi, I would like to request an increase in the tag pinning limitation within Explore.

Currently, it appears the maximum number of tags we can pin is 20. However, when working with multiple reports across various projects and customers, having the flexibility to pin more tags would be extremely beneficial. 

Additionally, the ability to search tags by keywords would be incredibly helpful.

Could you let me know if there's any roadmap for this feature?

Thank you!

Hi, we use these labels to distinguish different inventories and components. without this feature in the Explorer, we are not able to view and measure articles correctly. Hope we can see this feature as soon as possible. Thanks.

Hi, the detailed drill-in feature is needed because the Dashboards often only present summarized or aggregated data to provide a quick overview. However, the drill-in function allows our users to explore specific data points or subsets to perform a more detailed analysis. For example,  When an issue is identified in the dashboard's summary, the drill-in feature helps users investigate the root cause and find the exact ticket and assignee for further discussion. It will be very helpful if we have this functionality enabled in the future. Thanks

Hello, The article will take quite some time to write and be reviewed by other stakeholders until final publishing. However, As part of the new KB Workflow we're working on, we need to be able to monitor if engineers are fulfilling their responsibility to write the specified number of articles. Ideally, we want to establish a monthly goal and have an easy-to-reference chart where we can quickly review the progress of each stage for each engineer toward that goal. This will help us hold ourselves accountable for ramping up articles in Guide in a manageable way. In this manner, now the Guide in Explore metrics are only for the published articles. If we can define the metrics stages like the article "In Progress," "Under Review," and "Published." This helps in tracking the status of each article and will be a huge benefit for us. 

Hello Team

Please give us a way to measure the duration time of the custom field with Checkbox as well. With the increasing need for custom fields for specific requests, we also need a way to measure them not only for the dropdown menu but also for the checkbox. That would be very useful. thanks

upvoting this as well. we also need to have the KPI with variation trends on a dashboard. 

thanks Dave. Tried below both but didn't give any value.

IF ([Changes - Field name] = "Custom status")
AND ([Changes - Previous value]= "active_troubleshooting")
THEN VALUE(Field changes time (hrs))
ENDIF

Also tried 

IF ([Changes - Field name] = "Custom status")
AND ([Changes - Previous value] = Null )
AND ([Changes - New value]= "active_troubleshooting")
THEN VALUE(Field changes time (hrs))
ENDIF

Could you give some advice?Thanks

Hi, we have a custom field with multiple custom ticket statuses (example: with the custom status we have Open/pending/hold, and under Open, there is sub category like troubleshooting, Remote session etc...)with a dropdown list, Now I'm trying to calculate the average time in each custom status, for example, how long time ticket sits in Open-troubleshooting. so the formula is created as below: 

IF ([Changes - Field name] = "Custom status" AND [Changes - Previous value]= "Open::Troubleshooting")   
THEN VALUE(Field changes time (min))/60   
ENDIF

but seems not giving correct value? could you help to check and advice?

Hi, I'm trying to add a Target line into the column chart, For example, add a line to specify the target is 5. how can I achieve this?