Andrew J

However last time we did this we got the message

Blockers: We noticed that the "system": true value is changed in the requirements.json. You can change an app's requirements.json file to update or delete certain types of resources created by the app. Unfortunately, the current change is not allowed. The only other option is to create a new field in the app requirement and update all the code to use the new field. You can find the complete instructions here.
We'll need the blockers fixed before we can approve this and publish.

Solution:

Removed the below from each user setting

      "system": true

Upon install we receive the following error;

Failed to install app: Error creating requirements

Requirements.json Code is as follows;

{
"user_fields": {
    "agent_setting": {
      "type": "dropdown",
      "key": "agent_setting",
      "title": "Agent Setting",
      "description": "To store setting for an agent",
      "raw_title": "Agent Setting",
      "raw_description": "To store setting for an agent",
      "position": 0,
      "active": true,
      "system": true,
      "custom_field_options": [{
        "name": "Any updates",
        "value": "any_updates"
      }, {
        "name": "Do not use tag",
        "value": "do_not_use_tag"
      }, {
        "name": "Updates with any comments",
        "value": "updates_with_any_comments"
      }, {
        "name": "Updates with public comments",
        "value": "updates_with_public_comments"
      }]
    },

"agent_tag": {
"type": "text",
      "key": "agent_tag",
      "title": "Agent Tag",
      "description": "To store an agent",
      "raw_title": "Agent Tag",
      "raw_description": "To store an agent",
      "position": 1,
      "active": true,
      "system": true
}
}
}

Recently I had an issue with logging in to my support agent account on our subdomain.

Error message "Forbidden - Invalid authenticity token"

No reset of password was possible at all.

Cause: Zendesk login requires 3rd party cookies to be allowed.

Solution: Either - allow third party cookies OR make 3rd party cookie exceptions as below.

Chrome - 3rd party cookie settings.

• Chrome Settings
• Search for Cookies
• Click on "Cookies and other site data"
• Scroll past the general settings and find "Customised behaviors"
• Add sites to the 'Sites that can always use cookies' list, and include 3rd Party Cookies.

Refresh your page, and log in!

@yasmany, that is not an option in the basic Zendesk version, unless you are happy to only change the email content, which is it what I understand you are meaning.
To change the survey descriptions or add options, you'd need to use a third party survey provider, which is not particularly difficult, but this won't feed back into the Zendesk metrics.

Best to add links to the articles in the auto-response.  I presume you would want to vary the auto-response using trigger words. 

API reference: https://developer.zendesk.com/api-reference/help_center/help-center-api/post_comments/#create-post-comment

Should be able to use html.  Can you post your actual code?

Or you could try markdown 

Syntax:   [Link display text](http://www.sampleurl.com)