Shayan Moussawi
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Actividad total300
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Última actividad
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Miembro desde
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Siguiendo1 usuario
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Lo siguen2 usuarios
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Votos131
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Suscripciones89
Resumen de la actividad
Última actividad de Shayan Moussawi-
Shayan Moussawi hizo un comentario,
Is there a way to create or update content blocks via API?
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Shayan Moussawi hizo un comentario,
Peter Barnes The idea was that they wanted to make it feel more like a "Chat" or "Messaging" experience - since the Chat functionality has been merged into the new Agent Workspace. That means in th...
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Shayan Moussawi hizo un comentario,
@Colleen Hall. There is currently a bug in the Beta that makes the search not accept spaces or special characters. Meaning if you search for an Organization which includes a space, with the space ...
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Shayan Moussawi hizo un comentario,
Unfortunately the new Drill In Feature does not seem to be working properly.The option to drill in only appears when you are editing the report (and then respectively also viewing) once reloading t...
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Shayan Moussawi hizo un comentario,
If I understand correctly every single one of these advanced AI features is limited to retail customers / B2C only… Adding on top of that, that the standard model pricing was changed (despite of ...
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Shayan Moussawi hizo un comentario,
I second this 100%.Zendesk is pushing changes to production without adequately informing their users about it or testing them beforehand. There is a reason why EAPs and Betas exist so I don't see w...
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Shayan Moussawi creó una publicación,
Time Zone now part of "Important details panel" in user data: Issue with agent workspace display
As of today (24th of April 2023) the Timezone of a customer is part of their important details panel in the User profile.This is not necessarily an issue, however this leads to the problem that the...
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Shayan Moussawi hizo un comentario,
Ken Taylor Technically, you wouldn't even need new views for it. You could also use the new filter functionality to let support staff filter the Ticket "complexity" that is ideal for them. I do agr...
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Shayan Moussawi hizo un comentario,
Paul Von Thank you for the reply. I am glad this is in the backlog. I have seen that layout builder was suggested to some people who were not satisfied with the agent workspace layout of comments (...
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Shayan Moussawi hizo un comentario,
Thomas (internalnote.com) Wow.I just watched your video and I am stunned by how this feature is still not properly implemented yet. I am glad I postponed our implementation after taking an initial ...