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Ana Oliveira's Avatar

Ana Oliveira

Incorporación 21 oct 2021

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Última actividad 31 oct 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Ana Oliveira

Ana Oliveira hizo un comentario,

ComentarioTicket customization

Hi, Is there any configuration that allow end users to change ticket priority after the creation? 
Something as an escalation option?

Thanks 

Ver comentario · Publicado 31 oct 2022 · Ana Oliveira

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Ana Oliveira hizo un comentario,

ComentarioBusiness rules

Hi @...
I have an automation setup to request Customer satisfaction rating however as I want to exclude all "spam" tickets I add a condition for satisfaction survey only to be offered if ticket has public comments. 
Currently system is sending the satisfaction rating email to tickets that do not have public comments

Ver comentario · Publicado 19 oct 2021 · Ana Oliveira

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