Jenna Treat

Disappointed that this still isn't a feature after the number of comments on this post. Any idea when you'll be implementing something like this? It's really frustrating to have to train your team to go to their profile to view these. 

Adding a label for each individual agent that they themselves have to add to a ticket is a pretty ridiculous work around, especially when you have a large number of agents. I only have 10 and I do not want to do that. 

It would be great to be able to adjust the field type after creating the field. 

Examples:

• I create a numeric value ticket field and later I'd like to change this field type to decimal. 
• I create a multi-select ticket field and later I'd like to change this field type to a drop-down. 

The current functionality requires you to deactivate the field and create a new one. However if you've used this field in conditional formatting, you must remove the condition altogether, create the new field, then go back to conditions and re-add the condition for the new field. 

I understand this may not be possible for all field types like drop-down to credit card or multi-select to text but I think allowing the following would be beneficial.

• Drop down to multi-select
• Numeric to Decimal
• Text to Multi-line