Veronica De Jesus Branco Pacheco Da Rocha

This would be an important feature as the "redact" feature doesn't help much here. 

There should be a way for the agents to easily edit the comments in case of a typo or just to add something if necessary. This should be logged as well, so that admins could see what changes have been made.

In addition,  there should be an option to enable the end users to also edit their own public comments.