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Rhonda Ward's Avatar

Rhonda Ward

Incorporación 12 jun 2023

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Última actividad 06 dic 2023

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7

RESUMEN DE LA ACTIVIDAD

Última actividad de Rhonda Ward

Rhonda Ward hizo un comentario,

ComentarioTeam members and groups

Is there a way to assign a specific default role when creating new agents?

Ver comentario · Publicado 19 jul 2023 · Rhonda Ward

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Rhonda Ward hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Jahn; this is the preview you see when you hover over a ticket.  Here is a screenshot:

Ver comentario · Publicado 11 jul 2023 · Rhonda Ward

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Rhonda Ward creó una publicación,

Publicación Feedback - Ticketing system (Support)

I am wondering if it would be possible to update Zendesk to allow us to update the ticket preview pane?   It would be ideal if we could include alternate information on the left side of the pane.  Curently the ticket tags are all that is visible and that is not particularly helpful for our org.

Publicado 11 jul 2023 · Rhonda Ward

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Rhonda Ward creó una publicación,

Publicación Q&A - Account and billing

Can anyone advise where within the Zendesk Admin Center I can find the configuration showing the enforcement of TLS 1.2 as a minimum requirement?

 

 

Editado 28 jun 2023 · Rhonda Ward

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Rhonda Ward hizo un comentario,

ComentarioBusiness rules

Apologies if I have missed this - but is there a way to restrict agents from creating new tags?

Ver comentario · Publicado 27 jun 2023 · Rhonda Ward

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Rhonda Ward hizo un comentario,

ComentarioHow to fix access issues

Ok great!  Thank you!

 

Ver comentario · Publicado 27 jun 2023 · Rhonda Ward

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Rhonda Ward hizo un comentario,

ComentarioHow to fix access issues

If we import users already in there, will they have 2 accounts/profiles in Zendesk?  Or are their existing profiles overwritten?

Ver comentario · Publicado 27 jun 2023 · Rhonda Ward

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Rhonda Ward hizo un comentario,

ComentarioHow to fix access issues

Hiedi Kysther most were created when the Sandbox was generated.  Is the best way to import them anyway so they receive the invite?

Ver comentario · Publicado 26 jun 2023 · Rhonda Ward

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Rhonda Ward hizo un comentario,

ComentarioHow to fix access issues

We are planning to provide Sandbox access to all team members as a training component.  What is the best way to invite users to access the sandbox?  All users were copied into the sandbox when it was created.  Do we have to send individual invitations?  What is the best route to take?

Ver comentario · Publicado 23 jun 2023 · Rhonda Ward

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Rhonda Ward creó una publicación,

Publicación Q&A - Tickets and email

Hello all: 

We are having issues with tickets re-bolding even though they have been read, and there has been no update.  This has been going on since Friday.  Has anyone else experienced this issue?  Were you able tor resolve it?  If so, can you please share your approach?

Thanks in advance. 

Publicado 12 jun 2023 · Rhonda Ward

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