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Thomas D'Hoe
Incorporación 16 oct 2021
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Última actividad 01 feb 2022
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Última actividad de Thomas D'Hoe
Thomas D'Hoe hizo un comentario,
Hi George,
Unfortunately the Play Mode is always showing the next available ticket.
I think the best approach for you is to create a separate view with unassigned tickets and use Play Mode in that view.
I hope this helps a little bit...
Thomas
Ver comentario · Publicado 29 nov 2019 · Thomas D'Hoe
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Thomas D'Hoe creó una publicación,
Maybe consider to create "Read Only ticket fields for agents".
Publicado 05 nov 2019 · Thomas D'Hoe
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Thomas D'Hoe hizo un comentario,
Hi Brett,
Thanks for sharing this.
Question: how is your report in Explore looking at to track escalation tickets?
Thanks
Ver comentario · Publicado 19 mar 2019 · Thomas D'Hoe
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Thomas D'Hoe hizo un comentario,
Indeed, there where some problems.
Ver comentario · Publicado 28 mar 2018 · Thomas D'Hoe
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Thomas D'Hoe hizo un comentario,
Hi everyone,
Could it be that the automatisation "notification recently sent" doesn't works when you have 3 surveys for the same customer on the same day?
I have an example where the survey question was sent for 3 ticket to the same customer on the same day.
As you can see in the screenshots, the "last satisfaction date" was on 26 March 2018.
I have 3 ticket examples where the automatisation for survey was fired on that date (26/03/2018)
One.
Two.
Three.
Normally my automatisations are correct:
=> ask for survey
Notifaction recently sent:
Overview:
Can someone help me? Thanks!
Thomas
Ver comentario · Publicado 28 mar 2018 · Thomas D'Hoe
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Thomas D'Hoe hizo un comentario,
+1
Ver comentario · Publicado 11 oct 2017 · Thomas D'Hoe
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Thomas D'Hoe hizo un comentario,
James, Thanks!
I need also the same thing as you!
Ver comentario · Publicado 04 oct 2017 · Thomas D'Hoe
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Thomas D'Hoe hizo un comentario,
Work around suggestion: https://support.zendesk.com/hc/en-us/community/posts/115007818067-Restricting-Satisfaction-Surveys-by-Date
Ver comentario · Publicado 04 oct 2017 · Thomas D'Hoe
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Thomas D'Hoe hizo un comentario,
C'mon Zendesk! Move on this one please.
Thanks!
Ver comentario · Publicado 13 sept 2017 · Thomas D'Hoe
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Thomas D'Hoe hizo un comentario,
Check!
Ver comentario · Publicado 17 mar 2017 · Thomas D'Hoe
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