Andrew Schreiner
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Actividad reciente de Andrew Schreiner-
We just implemented this as well and have already had a complaint about it being hard to follow multiple open tickets with the same requester. Where are you at on the toggle mentioned above?
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@..., I don't think that's possible. You could write a custom app to insert text into the body of the editor but that would be the only way I know of to get it in there at this time. Sounds like a ...
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Hi Matthew, I think you could achieve this using an app. I don't believe there is anything baked in that you could use. More info on the ticket apps can be found here. https://developer.zendesk.c...
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Yes that's correct about the draft status. I setup some filters on the drafts as well to monitor the sections I care about. Right now I'm the only publisher but likely this will change in the futur...
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See above https://support.zendesk.com/hc/en-us/community/posts/203422496/comments/115000445428
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I have something that works for this. Create a new URL Target Add in the following for the URL (replace with your Zendesk instance name)https://zendeskinstancename/api/v2/tickets/{{ticket.id}}.js...