Russell Fewing
-
Actividad total8
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos0
-
Suscripciones2
Resumen de la actividad
Última actividad de Russell Fewing-
Russell Fewing hizo un comentario,
@elizabeth - Ok, understand now. Basically the manual version of what we do with Soundswitch.
-
Russell Fewing hizo un comentario,
Thank you anyway @Elizabeth. So when a call comes in via Talk, we switch from PC speaker to headset using a little util called SoundSwitch. It is OK, but we have to remember to switch back after a ...
-
Russell Fewing hizo un comentario,
@Elizabeth (or @Stephen), do you have a solution that allows Talk agents to hear incoming calls ringing through the PC speaker and then handle the calls via headset? Any details would be much appre...
-
Russell Fewing hizo un comentario,
The Cisco Jabber (+ light) is a nice solution, but am I correct in thinking that we will not see the incoming callers number in the jabber window, just the Talk number? I also suspect that this mig...
-
Russell Fewing hizo un comentario,
A possible solution that we are now using is 'SoundSwitch' - a small freebie app on Github. You set up a shortcut key to switch between audio from speakers and audio on headset, and you can switch ...
-
Russell Fewing hizo un comentario,
+1 We have the same concern. Agents often step away from their desk to configure hardware etc. they do not always go offline from Chat, especially when they only plan to be away for one minute.