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Cassie Salgado
Incorporación 12 abr 2023
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Última actividad 16 mar 2024
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Última actividad de Cassie Salgado
Cassie Salgado hizo un comentario,
Ok we do have that set up for French, but those agents only answer French calls. With this method, would a bilingual agent be able to see the type of caller (based on group?) and answer in the correct language?
Ver comentario · Publicado 16 mar 2024 · Cassie Salgado
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Cassie Salgado hizo un comentario,
We have bilingual phone agents. How would an agent know if they're receiving a call in English or Spanish?
Ver comentario · Publicado 14 mar 2024 · Cassie Salgado
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Cassie Salgado hizo un comentario,
We have multiple examples where this occurs without the action of logging in or out. Some other action is randomly causing the ticket to be closed by merge. It's frustrating for agents and end users who lose the connection mid-conversation without any explanation. I've had a long back and forth with Zendesk support, which has not completely solved the problem, as we can't recreate the scenario. It's, as I said, random, leading me to believe it's buggy. Is there any way we can disable this?
Ver comentario · Publicado 03 nov 2023 · Cassie Salgado
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We'd like to dig more into the content of our top unresolved answers but I can't find a way to pull ticket ID in the flow builder data sets to do so. How would I go about this?
Ver comentario · Publicado 12 abr 2023 · Cassie Salgado
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