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R Abuella

Incorporación 16 oct 2021

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Última actividad 19 oct 2021

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Última actividad de R Abuella

R Abuella creó una publicación,

Publicación Q&A - Apps and integrations
Button to autocreate a ticket with certain fields set

Hi,

i used to work with Oracle Service Cloud as a PO and there I was able to fully change agents workscreens, workflows etc. 
All of this seems to be missing in Zendesk

How can I create a Button for the agent that will

- create a new ticket
- set the channel to phone
- set the brand to a certain value
- start running a timer in the background

No we dont have ACD integration

Thanks

 

Publicado 30 sept 2021 · R Abuella

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R Abuella hizo un comentario,

ComentarioRelease notes
Zendesk updates

Has there been any updates in regards of Whatsapp and/or Zendesk that may have caused some issues?

Ver comentario · Publicado 08 sept 2021 · R Abuella

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