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Yardi Bunda

Incorporación 16 oct 2021

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Última actividad 04 sept 2022

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Última actividad de Yardi Bunda

Yardi Bunda hizo un comentario,

ComentarioTicket management

Hi all,

We have 2 brands and plan to add at least 1 more very soon.

However every time we send an email the name of "From" is populated with the information from  "Appearance->Branding" section where there's a field for "Your Zendesk account name."

Since Zendesk says this is "multibrand", surely there's a way to define the "from" name according to the brand.  For example, the emails from "help@brand1.com" could say "Brand 1 Customer Support" and emails from "help@brand2.com" might say "Customer Care for Brand 2" or whatever else we wish it to say.

Right?

Thanks

Ver comentario · Publicado 04 sept 2022 · Yardi Bunda

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Yardi Bunda hizo un comentario,

ComentarioViews, ticket status, and ticket fields

I am unable to delete a ticket field and it's not in any triggers (and had nothing to do with that field.)  The field details say it was created by Shopify but offers no information as to how it was created by Shopify or how to manage it.

Ver comentario · Publicado 25 ago 2021 · Yardi Bunda

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