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Leo Medalla's Avatar

Leo Medalla

Incorporación 16 oct 2021

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Última actividad 27 dic 2023

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30

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2

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18

RESUMEN DE LA ACTIVIDAD

Última actividad de Leo Medalla

Leo Medalla hizo un comentario,

ComentarioConfiguring your Sell account

Unqualified reason only appears when status is set to declined. How about for leads we haven't contacted yet but were identified to be unqualified leads. How can we apply this to those leads without selecting the declined status?

 

Ver comentario · Publicado 31 may 2022 · Leo Medalla

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Leo Medalla hizo un comentario,

ComentarioAccount settings of the ticketing system

I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.

Ver comentario · Publicado 26 abr 2022 · Leo Medalla

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Comentario de la comunidad Q&A - Help center and community

Thanks. I got it modified

Ver comentario · Publicado 19 abr 2022 · Leo Medalla

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Leo Medalla creó una publicación,

Publicación Q&A - Help center and community

Is there a way to edit/modify the "Promoted articles". We wanted to change it to Common questions instead.

Publicado 19 abr 2022 · Leo Medalla

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Leo Medalla hizo un comentario,

ComentarioThird party and social messaging channels

can we add Facebook, Instagram as well as Yelp. on our Footer?

Ver comentario · Publicado 25 mar 2022 · Leo Medalla

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Leo Medalla hizo un comentario,

ComentarioTicket editor, assignee, and requestor

Any Updates on this?

Ver comentario · Publicado 23 nov 2021 · Leo Medalla

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Leo Medalla hizo un comentario,

ComentarioManaging Talk

Is there a way we can manage the subject line for Talk tickets based on the IVR prompts?

example:

Press 1 Inquiry
Press 2 Sales
Press 3 Support

Ticket Subject line as of now is default as Phone call from: "Customer contact number or their Name"

We would like it to be showing as.


Inquiry Call from
Sales Call from
Support Call from

Ver comentario · Publicado 05 oct 2021 · Leo Medalla

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Leo Medalla creó una publicación,

Publicación Q&A - Talk and text

Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

Publicado 30 jun 2021 · Leo Medalla

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Leo Medalla hizo un comentario,

ComentarioManaging Talk

We also encounter this same issues with Customers calling in and Talk not being able to recognize their phone numbers to associate it to the customer profile in Zendesk. Any news on how Talk can keep up with customer library? I'm thinking it still has to do with phone number format. 

Ver comentario · Publicado 10 jun 2021 · Leo Medalla

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Comentario de la comunidad Feedback - Voice (Talk)

100% agree. This should be a feature. 

Ver comentario · Publicado 20 may 2021 · Leo Medalla

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