Yrwyn M. Policarpio

Thanks for this information, this is extremely helpful. However, it seems the above is applicable while the chat is still active only. Can you walk me through sending the chat transcript after the chat has ended as well? 

I can see we have an option to 'Print Ticket' but it shows the internal notes which are unnecessary for the customer to see. 

Thank you.

Hi Zendesk Team, do we still have no way to track the number of hours that the team is online on live chat? Will you consider adding this anytime soon? Thanks!