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Ola A

Incorporación 16 oct 2021

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Última actividad 16 oct 2021

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Hi there,

If you have a number of agents on a specific ticket, are you able to get the handling time of specific individuals on that ticket. Usually the ticket handling time will just assign the total time to the assignee agent so this agents handling time is inflated as they may have only been on the ticket 2 minutes, but the total time is 10 minutes as others were also on the ticket prior to them being on it. Any assistance would be appreciated 

Ver comentario · Publicado 15 sept 2021 · Ola A

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