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Sham Moodley's Avatar

Sham Moodley

Incorporación 16 oct 2021

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Última actividad 25 oct 2021

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Última actividad de Sham Moodley

Sham Moodley hizo un comentario,

ComentarioBusiness rules

Hi Jason, 

Basically, I want to create an article in Guide and based on the Signed-in user's organization, I want some part of that article to pull the organization's name. So the article seems like it is written for that organization, instead of me writing the same article multiple times but just changing the organization name. Hope this helps

Ver comentario · Publicado 11 ago 2021 · Sham Moodley

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Sham Moodley hizo un comentario,

ComentarioBusiness rules

Can placeholders be used in Zendesk guide. I would like to personalize some articles based on the organization name? 

Ver comentario · Publicado 10 ago 2021 · Sham Moodley

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Sham Moodley hizo un comentario,

ComentarioUsing the knowledge base in Help Center

I've created 2 templates, visible to Agents and Admins. I can see the templates (image below) when creating a new article from the KC app. The agents cannot, they can't see the templates and get the following message (image below)

Ver comentario · Publicado 03 ago 2021 · Sham Moodley

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