reporting question: We are an internal helpdesk and management has requested a listing of top requesters. We would like to look at this primarily by month but also potentially by week as well as year.

Breakdown should include at minimum:

requester name

the ability to select the desired date range

number of unique tickets created by the requester during date range

ticket channel (We currently only use web, email, and SMS)

Ability to save core report and just edit date ranges moving forward

Open to recommendations on related information as I am still new to figuring out the available data.

Samples:

Monthly (8/1/22 – 8/31/22) with ability to select date range

Requestor Name	Ticket channel	Tickets created	Tickets closed
Jim Smith	Email	5	4
Jim Smith	Web	2	2
Betty Jones	Email	4	4

Week (Monday – Sunday) with ability to select date range

Requestor Name	Ticket channel	Tickets created	Tickets closed
Jim Smith	Email	2	2
Jim Smith	Web	1	1
Betty Jones	Email	1	1