Beth Terry
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Actividad total9
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Votos0
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Suscripciones3
Resumen de la actividad
Última actividad de Beth Terry-
Beth Terry hizo un comentario,
Hi Lou, I have a good start with what you provided with a few edits so I could sort by ticket count. At this point I have: Metrics: (Count) Tickets Rows: Requester name From there, I can select So...
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Beth Terry hizo un comentario,
It seems that merging may be best so that all of the ticket information can still be affiliated with the user. Is there a downside to merging?
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Beth Terry creó una publicación,
tickets by requestor
Respondidareporting question: We are an internal helpdesk and management has requested a listing of top requesters. We would like to look at this primarily by month but also potentially by week as well as ye...
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Beth Terry hizo un comentario,
I see that but it says the number is already being used by another user. When I search by phone number instead of user name, I find that as a separate "user" with a separate set of tickets. Is this...
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Beth Terry creó una publicación,
Incoming tickets via text
We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we can more easily identify/validate them? This is for in-house users only.
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Beth Terry hizo un comentario,
Yes, please! This would be very helpful. As others have stated, relying on email alerts or manually refreshing the browser are not reliable alternatives to having an auto-refresh feature similar to...