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Amber Barnes

Incorporación 16 oct 2021

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Última actividad 27 oct 2021

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39

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25

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Última actividad de Amber Barnes

Amber Barnes hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

@Jonathan - This is all done through Zapier app integration with Zendesk? Also, Zapier is a monthly cost from what I see. Is that correct?

Ver comentario · Publicado 11 nov 2019 · Amber Barnes

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Amber Barnes hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 for this. We would also like to be able to utilize SLA on internal actions. 

Ver comentario · Publicado 19 sept 2019 · Amber Barnes

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Amber Barnes hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Adding my +1!

We have a very high volume of tickets, and follow-ups tend to get neglected due to this issue and creates a poor end-user (requester) experience.

 

 

Ver comentario · Publicado 25 jul 2019 · Amber Barnes

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Amber Barnes hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full

Ver comentario · Publicado 20 mar 2019 · Amber Barnes

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Amber Barnes hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management situation.

Ver comentario · Publicado 26 sept 2018 · Amber Barnes

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Amber Barnes hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Also would find this feature to be very useful. We have a few teams that work tickets with sensitive merchant information, which we cannot have any other groups in Zendesk having access to. These teams that work with sensitive information, do however need to be able to see other tickets in the desk. Definitely looking forward to an update. 

 

Ver comentario · Publicado 01 nov 2017 · Amber Barnes

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