Tomasz Gubala

Thank you so much Amisha:)

I have one more thing, which is actually obvious, but worth mentioning, since it is even a greater pain in the ### then lack of colors in the editor - when someone replies to us in a different color and I want to paste this reply as a quote, the colors are being discarded and it makes the quotation completely unreadable. There's actually no way to deal with such a situation in a civilized manner right now:(

Or is there? Maybe someone did figure out a work-around for this problem, anyone?

Key function for us too. How come it's not there yet? Most important for us - assignee column. Filters are not sufficient - I need to know which ticket is assigned to whom without clicking one by one...

Colors are critical since:

1) Multiple quotes don't look so good and when one side answers in a different color it becomes perfectly clear.

2) Sometimes you need to compose a long message with multiple sections and provide the client with a way to read the most important parts - colors are the best way to do it.

3) Some clients use them and they just sometimes want us to reply in a certain color.

4) Some people are just used to it, because it's possible in almost every software.

I don't get it why such a standard option could be a problem in one of the most expensive helpdesk systems on the market.