Jamie Danjoint
-
Actividad total153
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen1 usuario
-
Votos84
-
Suscripciones48
Resumen de la actividad
Última actividad de Jamie Danjoint-
Jamie Danjoint hizo un comentario,
Maybe I'm misunderstanding something, but when I (an Admin) @ someone in an internal note, it adds the other agent as a follower on the ticket and it DOES NOT add them as a cc: on the email. Am I m...
-
Jamie Danjoint hizo un comentario,
And the Details field as well!
-
Jamie Danjoint hizo un comentario,
Can we please add the ability to add a non-default Group because the ability to add a Default Group is pointless if the agent is not a member of this group yet since it's required for them to be a ...
-
Jamie Danjoint creó una publicación,
Feature Request: Add editable free text Row Note attribute in reports
Feature Request Summary: In Explore reports add a Row Notes attribute that is editable within the report so a free text note can be added for that row. Description/Use Cases: Similar to when y...
-
Jamie Danjoint hizo un comentario,
Any updates on this one? It's impossible to properly manage custom data and attributes, let alone it' so time consuming trying to understand what you have created since there is no way to organize ...
-
Jamie Danjoint hizo un comentario,
Not sure if this is what you're referring to, but I just submitted this feature request: https://support.zendesk.com/hc/en-us/community/posts/4995773607194-Recalculate-SLA-metric-when-ticket-priori...
-
Jamie Danjoint creó una publicación,
Recalculate SLA metric when ticket priority is changed
Feature Request Summary: If a ticket's priority is changed, any SLA metrics associated with that ticket should recalculate, even if the SLA metric has been completed. Description/Use Cases: Of...
-
Jamie Danjoint hizo un comentario,
My understanding is if the SLA metric has been completed, then changing the priority will not go back and recalculate the SLA metric, but someone at ZD can correct me if I’m wrong.
-
Jamie Danjoint hizo un comentario,
Is there a way to see when my data was last refreshed? We have Explore Enterprise. My understanding is it refreshes every hour from the time the last refresh ended. How can we see when that was? Th...
-
Jamie Danjoint hizo un comentario,
We have offices and team members in 5 different countries, let alone just the time zones across the US. I'm surprised this wasn't built to reflect UTC.