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Hamish Lang's Avatar

Hamish Lang

Incorporación 28 nov 2022

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Última actividad 24 nov 2024

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Última actividad de Hamish Lang

Hamish Lang hizo un comentario,

ComentarioAccounts and billing

Hi Team,

Where can I place feedback around the UI for the pop-out menu? Really not a fan of it at all, does not make nagivating around any easier.

 

Cheers!

Ver comentario · Publicado 24 nov 2024 · Hamish Lang

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Hamish Lang hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hey Zendesk,
The removal of classes means that although the Content Block editor allows text formatting within Tables, these are removed when you publish or save. So you can't center text in a table due to the way the classes get removed. This doesn't make sense as users should be able to format content within tables

Ver comentario · Publicado 19 mar 2024 · Hamish Lang

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Hamish Lang hizo un comentario,

ComentarioHow to create and update reports

Was scratching my head as to why the filter wasn't working so thanks for this!

Any reason why though Tags are offered as filter if they don't work? Would seem wise to remove them if they don't function. 

Ver comentario · Publicado 08 ago 2023 · Hamish Lang

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Hamish Lang hizo un comentario,

ComentarioCustomizing reports

Pretty wild the lack of conditional formatting available for attributes and just the whole table itself. 

Please take some inspiration from Google Sheets in terms of the ease of functionality to set this up in GUI rather than having to manually code everything. 

Ver comentario · Publicado 28 jul 2023 · Hamish Lang

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Hamish Lang hizo un comentario,

ComentarioUsing themes and customizing your Help Center

For ZCLI, should the sub-domain be the un-host mapped URL? I've tried logging in using the host mapped one but didn't work, reverting to the .zendesk URL worked though. Might be worth adding to the article for dummies like me if that's the case.

In ZAT previously you could use the host mapped URL for the preview. 

Ver comentario · Publicado 18 jul 2023 · Hamish Lang

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Hamish Lang hizo un comentario,

ComentarioUsing themes and customizing your Help Center

Can we look to please add more information to this article around the limits for the following things: 

- Total amount of values in an option array (article states minimum 1 but I'm unsure on maximum)

- Character limits for labels and descriptions

- Character limits within text fields (I think this is 999)

- Max quantity of variable objects (I realise this is 200 but would be helpful to have all of this information centralised). 

Many thanks

Ver comentario · Publicado 04 ene 2023 · Hamish Lang

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Hamish Lang creó una publicación,

Publicación Feedback - Help Center (Guide)

Hoping if anyone has any advice. I've found that when sharing Zendesk Guide article links in Slack, irrespective of the brand or company, links will not unfurl / preview in Slack. EXCEPT for Zendesk's own Help Centre. 

Exploring the data in the head of the document doesn't show any extra data within Zendesks own Help Centre, so I'm a little lost as to why article links do no unfurl: 

Desired outcome: 
Example of other help centres links not unfurling (despite them all having Title, description and icon links in the document head): 


These links were all posted individually btw, I'm aware that Slack has it's own rules as to when it unfurls. But through testing, it appears Zendesks own HC works perfect every time, and any other Zendesk Guide based HC will not work. 

Publicado 28 nov 2022 · Hamish Lang

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