Búsquedas recientes
No hay búsquedas recientes
Scott
Incorporación 25 oct 2021
·
Última actividad 25 oct 2021
Seguimientos
0
Seguidores
0
Actividad total
2
Votos
0
Suscripción
1
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Scott
Scott hizo un comentario,
Comentario de la comunidad Feedback - Ticketing system (Support)
The answer seems pretty simple to me, that is if Zendesk would do this question due diligence. Just have an option to now allow tickets to be re-opened by anyone but an agent. Once closed, closed for good and only can be re-opened by an agent. Also have a response sent to the customer, editable at best, but at least "you've attempted to re-open a closed ticket...." etc etc.
Done, fixed, time to move on. Now, will Zendesk respond by adding this feature?
Ver comentario · Publicado 25 oct 2021 · Scott
0
Seguidores
1
Voto
0
Comentarios