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Caroline Wibowo
Incorporación 11 feb 2022
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Última actividad 28 dic 2023
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Última actividad de Caroline Wibowo
Caroline Wibowo hizo un comentario,
Hi,
I believe we need agent name activity, not just assignee. Because when agent change from A to B, if we use assignee name. all the result would go to agent B. We need the calculation for agent A as well
Ver comentario · Publicado 03 feb 2023 · Caroline Wibowo
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Caroline Wibowo hizo un comentario,
+1 on this. It's an essential feature that should be available. Even in intercom, we get this experience by default
Ver comentario · Publicado 04 jul 2022 · Caroline Wibowo
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Caroline Wibowo hizo un comentario,
Hi Chris Bulin @...
I've tried the instruction above, but in my side jira and zendesk related of key issue doesn't sync each others yet. Can you please help?
Notes:
- Custom fields: Text
- Field mapping: Key to Zendesk Support = Custom field
Ver comentario · Publicado 23 jun 2022 · Caroline Wibowo
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Caroline Wibowo creó una publicación,
Hi,
Can I sum / count how many users that feel our article was helpful or not in Zendesk Explore
Publicado 24 mar 2022 · Caroline Wibowo
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Caroline Wibowo creó una publicación,
I think it would be really helpful if Zendesk allow us to view ticket in Kanban. I think it's a pretty basic thing for a ticketing system. It will make our agent see their task more easily in 1 view, instead of multiple view with different filtering
Publicado 16 feb 2022 · Caroline Wibowo
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