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Eduardo Escobar
Incorporación 05 ene 2022
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Última actividad 22 mar 2023
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Última actividad de Eduardo Escobar
Eduardo Escobar hizo un comentario,
Is Omnichannel routing available for Voicemails? I want voicemail tickets to be routed the same as email
Ver comentario · Publicado 22 mar 2023 · Eduardo Escobar
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Eduardo Escobar hizo un comentario,
Where do Voicemail transcriptions go? I'm not seeing them on the ticket anywhere? I also see usage chargers for them but I have not seen any
Ver comentario · Publicado 14 mar 2023 · Eduardo Escobar
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Eduardo Escobar hizo un comentario,
@... Thanks! That helps!
Ver comentario · Publicado 17 ene 2023 · Eduardo Escobar
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Eduardo Escobar hizo un comentario,
Hello, great feature. When our agents are using messaging, they get a ding are prompted to accept a conversation here:
Once I turn this on, they do no get that. How do I make that happen again with Omnichannel Routing?
Ver comentario · Publicado 11 ene 2023 · Eduardo Escobar
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Eduardo Escobar hizo un comentario,
Where can I fond the reporting for Agent status? How long they've been in each status, etc. Also where can I find what status all my agents are in currently? (Live reporting)
Ver comentario · Publicado 10 ene 2023 · Eduardo Escobar
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Eduardo Escobar hizo un comentario,
Hello, how can I see all my agent's status at once? As in, check to see how is Online Status and Away staus?
Ver comentario · Publicado 10 ene 2023 · Eduardo Escobar
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Eduardo Escobar hizo un comentario,
Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users
Ver comentario · Publicado 05 dic 2022 · Eduardo Escobar
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Eduardo Escobar hizo un comentario,
Is it possible to apply tags to visitor based on the language their using? Example, if the customer starts the chat in Spanish, how can I route that to a Spanish agent?
Thanks
Ver comentario · Publicado 11 may 2022 · Eduardo Escobar
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Eduardo Escobar hizo un comentario,
Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?
Ver comentario · Publicado 29 mar 2022 · Eduardo Escobar
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Eduardo Escobar hizo un comentario,
Hello @...
I think there is some confusion. I am referring to the survey done after a Live Chat through the answer bot, not the survey sent by email:
The entirety of the answer bot and it's interactions are translated into the users selected language, but this small survey is not. It will always ask this in English no matter what language is selected. How can I change that?
Ver comentario · Publicado 03 mar 2022 · Eduardo Escobar
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