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Eduardo Escobar's Avatar

Eduardo Escobar

Incorporación 05 ene 2022

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Última actividad 22 mar 2023

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31

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6

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9

RESUMEN DE LA ACTIVIDAD

Última actividad de Eduardo Escobar

Eduardo Escobar hizo un comentario,

ComentarioRouting

Is Omnichannel routing available for Voicemails? I want voicemail tickets to be routed the same as email

Ver comentario · Publicado 22 mar 2023 · Eduardo Escobar

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ComentarioSetting up Talk

Where do Voicemail transcriptions go? I'm not seeing them on the ticket anywhere? I also see usage chargers for them but I have not seen any

Ver comentario · Publicado 14 mar 2023 · Eduardo Escobar

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Eduardo Escobar hizo un comentario,

ComentarioAdditional ticket channels

@... Thanks! That helps!

Ver comentario · Publicado 17 ene 2023 · Eduardo Escobar

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Eduardo Escobar hizo un comentario,

ComentarioRouting

Hello, great feature. When our agents are using messaging, they get a ding are prompted to accept a conversation here:

Once I turn this on, they do no get that. How do I make that happen again with Omnichannel Routing?

Ver comentario · Publicado 11 ene 2023 · Eduardo Escobar

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Eduardo Escobar hizo un comentario,

ComentarioAdditional ticket channels

Where can I fond the reporting for Agent status? How long they've been in each status, etc. Also where can I find what status all my agents are in currently? (Live reporting)

Ver comentario · Publicado 10 ene 2023 · Eduardo Escobar

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ComentarioRouting

Hello, how can I see all my agent's status at once? As in, check to see how is Online Status and Away staus?

Ver comentario · Publicado 10 ene 2023 · Eduardo Escobar

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Eduardo Escobar hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users

Ver comentario · Publicado 05 dic 2022 · Eduardo Escobar

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Eduardo Escobar hizo un comentario,

ComentarioSetting up Zendesk Chat

Is it possible to apply tags to visitor based on the language their using? Example, if the customer starts the chat in Spanish, how can I route that to a Spanish agent?

Thanks

Ver comentario · Publicado 11 may 2022 · Eduardo Escobar

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ComentarioAccounts and billing

Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?

Ver comentario · Publicado 29 mar 2022 · Eduardo Escobar

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Eduardo Escobar hizo un comentario,

ComentarioUsing AI agents for messaging

Hello @...

I think there is some confusion. I am referring to the survey done after a Live Chat through the answer bot, not the survey sent by email:

The entirety of the answer bot and it's interactions are translated into the users selected language, but this small survey is not. It will always ask this in English no matter what language is selected. How can I change that?

Ver comentario · Publicado 03 mar 2022 · Eduardo Escobar

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