Eduardo Escobar
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Actividad reciente de Eduardo Escobar-
Is Omnichannel routing available for Voicemails? I want voicemail tickets to be routed the same as email
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Where do Voicemail transcriptions go? I'm not seeing them on the ticket anywhere? I also see usage chargers for them but I have not seen any
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Nicole Saunders Thanks! That helps!
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Hello, great feature. When our agents are using messaging, they get a ding are prompted to accept a conversation here: Once I turn this on, they do no get that. How do I make that happen again wit...
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Where can I fond the reporting for Agent status? How long they've been in each status, etc. Also where can I find what status all my agents are in currently? (Live reporting)
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Hello, how can I see all my agent's status at once? As in, check to see how is Online Status and Away staus?
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Hello team, is there any update on using tables in content blocks yet?
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Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users
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Is it possible to apply tags to visitor based on the language their using? Example, if the customer starts the chat in Spanish, how can I route that to a Spanish agent? Thanks
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Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?