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Alex M

Incorporación 14 feb 2022

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Última actividad 11 sept 2023

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Última actividad de Alex M

Alex M hizo un comentario,

ComentarioTicket customization

Is there a max number of custom statuses that can be set? Also curious if there is any plans on implementing the ability to delete custom statuses in the future or if that needs to be a request? Thanks for the information.

Ver comentario · Publicado 17 ago 2023 · Alex M

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Comentario de la comunidad Feedback - Ticketing system (Support)

Alina Wright - any progress on Private groups and suspended tickets? very interested to see solutions as we have a very similar position to JN Lights 3rd bullet point.

Ver comentario · Publicado 09 ago 2023 · Alex M

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Alex M hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

4 years since initial idea submission, is it possible to have an official response on this idea from ZenDesk.

Ver comentario · Publicado 16 sept 2022 · Alex M

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ComentarioManaging your email

Is there anyway to see a log of actions taken on Suspended tickets? See what agent recovered or deleted the items in the suspended tickets. 

Ver comentario · Publicado 12 sept 2022 · Alex M

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Alex M hizo un comentario,

ComentarioCustomizing reports

I Believe that this document is outdated with recent updates to the layout. Duplication appears to be changed as there is no longer a pen icon next to the metrics in the drop down but an eye, which brings up the standard calculated metrics panel on the right where the duplication option looks to be located now.

Ver comentario · Publicado 01 jul 2022 · Alex M

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Comentario de la comunidad Feedback - Ticketing system (Support)

Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.

Also its 2022 and this submission is from 2018, can we get an update from Zendesk on what the status of this request is? If this product feature isn't on the road map than our company will have to look for alternatives work flows to this type of ticket field usage.

Ver comentario · Editado 20 may 2022 · Alex M

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Alex M hizo un comentario,

ComentarioTicket customization

Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.

Ver comentario · Publicado 19 may 2022 · Alex M

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