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Brian Haine
Incorporación 02 dic 2021
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Última actividad 29 dic 2021
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Última actividad de Brian Haine
Brian Haine hizo un comentario,
As a new ZD customer, so far the SLA feature is very useful.
we have found a few things that we would like to modify.
1st is an SLA option that doesn't get paused. it is all too easy for an agent to set a ticket to pending to pause the timers.
we have SLAs of 5 & 15 mins but the SLA breach doesn't go that granular so sometimes we don't see a breach until an hour later.
we would like to generate emails based on the upcoming SLA breaches.
Ver comentario · Publicado 29 dic 2021 · Brian Haine
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Brian Haine creó una publicación,
Our agents & customers want to see our logo as part of the agent signature.
Currently, it only works as an Image URL link which gets blocked by most companies in outlook. (which looks terrible)
this seems to be a simple requirement for email communications & hurts user adoption for a new ZD customer!
Publicado 29 dic 2021 · Brian Haine
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Brian Haine hizo un comentario,
Role & groups would be huge
Ver comentario · Publicado 02 dic 2021 · Brian Haine
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